Doug is the BEST! Goes the extra distance to get the job done correct. Clean,reasonable, responsible etc! From my installation of my New German system to the cleaning of it all Doug gets it done. Thank you to Doug!

John G. JR.

I have used the same oil burner family for 50 years, but lately they come grumpy, fail to resolve the problem, and snap at me saying I need new tank.

Bill N.

Thank you Doug! We appreciate your quick response, super reasonable prices and professionalism.”

Sara B.E.

Doug is a professional who knows his trade and has all the wonderful tools to keep your bill to a minimum by allowing him to get the job done quickly! Very satisfied and happy to have him on our preferred vendor list! Thanks Doug!

Kristen A.P.

Doug is like a Minion. Does good work and your happy with the service.

Denny R.

I had an issue with my a/c not blowing as cold as it used to. Doug came out and found a small leak in one of the joints. He repaired the leaking section of line and then charged the refrigerant to specification. My a/c feels amazing. Thank you Doug!!!!

Reed R.

I had issue with my A/C not blowing any cold air, i call Doug came to my house and after give a quick look to the system find out the condenser, is gone. So replace the condenser, and the coil system, now everting work 100%. I reccommend stronghly Wilkins.

Leonel R.

The gentleman was very personal, got right to the job and found the problem right away, had the part in his truck and got my a/c working.

Rick C.

Doug came on time and did a complete check of my heating system. Could not be more satisfied……would absolutely hire him again to do any and all heating/cooling projects and service.

Ai W.

Doug was great! He got me on the schedule quickly, showed up on time, completed the work in less time than he quoted me, and was priced very fairly. I will definitely hire him again for all of my future heating and cooling projects.

Brian M.

We were very pleased with the work that was completed. Doug provided a very reasonable quote and completed the work as scheduled. He communicated with us throughout the process and we would highly recommend him for any HVAC needs.

Michael O.

Doug was professional and honest which I put a huge premium on, as I would anything else. Great work!

James B.

Doug is a great plumber and responds quickly and does a great job at a reasonable price. Recommend him with the highest level of confidence.

Ellen M.

Performance all around.

Joshua D.

They handled an unconventional repair with no problems. Real pros!

Fred G.

Very professional.

Bob L.

Doug was able respond and complete the work the same day I called. Considering the frigid weather the past 2 weeks, my oil dealer would not even answer the phone, and took my plumber 4 days to even call back. Doug explained the problem, made the repairs and then tested the entire system to ensure functioning. He also detected some maintenance items to be repaired and sent me a bid w/in 24 hours. Will hire him to make those updates as well.

Chip B.

Fast, friendly and efficient. He even programmed my new thermostat for me.

Katherine M.

I was very happy with their service, they showed up on time and were very thorough with their work in getting my heat working again.

Dimitri K.

Doug saved us thousands of dollars by conducting several thorough tests proving that our heating system did not have to be replaced, which is what another company had recommended after condemning it.

Paula B.

Doug arrived exactly on time and the oil burner cleaning and tune-up was done in a professional and timely manner. The system runs much quieter and a complete detailed report was provided. The area was cleand and the boiler was wiped down. I highly recommend Doug Wilkins Heating and Cooling and will certainly use his services again. Nick H. Newbury, MA

Nick H.

Doug and his apprentice showed up very quickly after I called requesting someone come out to fix a leaking furnace and give the forced hot water system

David H.

Awesome service. Very thorough job, explained in detail parts that needed replacement, and got the job done quickly. Would definitely recommend!!!

Itziar D. B.

Was very professional. Solved all my problems. Would recommend them.

Bev M.

We’ve been working with WH&C for a few years now as they service service our heating & cooling needs. Doug, the owner was able to quickly replace our faulty water heater over the winter Within an hour. Very timely, courteous & professional. I would certainly recommmed WH&C to anyone.

Kaitlin B.

Doug was extremely professional. He does amazing work and goes above and beyond to make sure the job is done right. Knowledgeable and hard working. Highly recommended!

Jill M.M.

Doug is right there when you need him and has saved us from sleeping in the cold. His quotes are reasonable and he’s very honest unlike other companies that may try to throw in unnecessary work for a higher bill. I definitely reccommend Wilkins Heating and Cooling!

Melinda M.M.

Amazing service – easy to work with – highly recommend!

Clarice M.

Very honest and super helpful. I would use them year after year (and have).

Jessica S.

When you need heating or ac service don’t bother with big companies. Just contact Doug. Fast Very Honest. Had very poor experience with another company (mcckenzie) they tried to sell entire new system. I contacted Wilkins heating and cooling for 2nd opinion, and Doug assured me the repair was minor and system was fine. He performed the repair as well as a thorough inspection of the system, and everything has been great since. Thanks again Doug😊

Chas B.

Doug and his crew were fantastic and very helpful! We purchased a home where the furnace had not been running for over a year and we were not able to confirm that the furnace worked before we purchased the house. Doug came by and did a visual inspection on our unit, giving us piece of mind that our furnace was better than expected. After our house was finally purchased, he got everything up and running and made sure we were more than satisfied. He is knowledgeable, personable, and very reasonable with the work he did for us. If we need anything regarding work on our furnace, Doug will be the first person I’ll call. You won’t be disappointed!

Andrew K.

Doug has the ability to quickly assess and act on HVAC issues. I’ve used him twice and in both situations he was able to quickly diagnose the problem and suggest the most efficient and economical solution .

Off Rlty

Doug runs a very reliable, and punctual business. I called him to put in my water heater, also called to have him fix my furnace, and a few other jobs.

Jamie D.

Doug was professional, on time, and helped us with everything we asked for and more! He gave recommendations where needed and answered our additional questions after the appointment. I highly recommend Doug and his awesome company for all of your heating/cooling needs!

Ariel K.

Most excellent experience this week with Doug and Andrew of Wilkins Heating & Cooling. They replaced our old, corroded, ductless split AC/Heat unit with a new one – and had some challenges along the way because of the age of the older installation. But they prevailed, tested everything most thoroughly, made adjustments, kept us informed, and now we are sitting in a very cool home. Highly Recommend!

Lisa S.

Wilkins Heating Showed up on a Saturday Afternoon when I had No hot water, very knowledgeable and told me could be something very simple or more in-depth. Would have to say he checked the simplest issue first and that was the problem. Honest and I am very happy with this company.

John T.

Super friendly, prompt, and excellent service. Took about an hour to go though inspection and service of our central AC. Noted some minor issues, but did not push an up sell (issue didn’t really warrant immediate attention since everything was running fine). Would highly recommend.

Blair M.

Really nice people, that do a awesome job, for a great price.

Rich H.

Doug is extremely nice and does a great job of explaining what has gone wrong and what he is doing.

Carol B.

I would highly recommend this company. Doug was professional, very communicative, and extremely responsive – he came out to my home to check on my central air conditioning problem the very same day that I called. I’m a very happy customer!

Jamie W.

I am extremely happy with Doug at Wilkins Heating and Cooling. He was unbelievably responsive to me, great customer service, and came to my home the very same day I called with my air conditioning problem. He was also very thorough in searching for the problem. I would highly recommend this company.

Jamie W.

Amazing job with my AC units. Good price, efficient and friendly!

Wayne D.

I definitely recommend Doug at Wilkins Heating and Cooling. His prices were reasonable He was very professional and personable. I would definitely use him again and recommend him to others.

Roberta B.

I have had Wilkins Heating and Cooling over the house several times for many heating and cooling jobs. The work was always done right for a fair price and promptly. He is also friendly and explains things well. I would highly recommend them.

Steven H.

We would highly recommend Doug of Wilkins Heating and Cooling in Ipswich. We had an unexpected problem with out AC unit during the recent heatwave. Doug came out within 24 hrs, diagnosed and serviced our unit. He was professional, easy going, and reasonable. Look no further for your heating and cooling needs. Doug will now be our go to guy! Thanks again! Mike and Sue J, Georgetown,MA

Michael J.

Great service! Doug is friendly and taught me more about my home HVAC system, completed the air conditioning maintenance in a timely manor. Overall Excellent.

Kathleen F.

Doug cane right away to fix our air conditioning and as usual, was professional and knowledgeable. I would highly recommend this company.

Shauna H.

Before you go anywhere else, check out Wilkins first! I shopped around and got ridiculous quotes on HVAC for the size of my house. That’s when I decided I would check one more place and that’s when I called Wilkins. What a surprise! Not only did they beat the prices of the other companies, but Doug was thorough, honest, and extremely knowledgeable in his craft. He was a complete gentleman as was his staff. He made sure after everything was installed that my equipment was up and running and in perfect order before leaving, he even checked in a week later to make sure everything was still ok, who does that nowadays? Wilkins is a company of the future with the graciousness of the past where quality and great customer service is important and I’m thankful to say Wilkins is bringing back what we as consumers want. Because of this, I have already given his name to quite a few friends. I would HIGHLY recommended Wilkins to anyone. C. McPherson

Colleen B.

Very prompt, respectful service and the technician explained everything in detail. Would definitely use again.

Dana J.

They are honest and came out without having to wait to long!

Linda N.S.

Great service. Professional and extremely flexible. I would highly recommend their services to others. I will using them for regular checkups of my AC and…

Justin P.

Great Company,Very reasonable. I will not use anyone else in the future !!!

Charles V.

Very customer orientated experience. Great service and professional, timely staff.

Justin P.

Very fast response to my cry for help. My system failed late at night and was fixed next day. Thank you Doug. The work was done very professionally and was explained by Doug what went wrong and what was done to fix it.I would recommend strongly Wilkins Heating and Cooling Co.

Arkady A.

Doug came out and fixed my ac unit last minute on the day it broke!!!! He was on time, friendly, and even worked in the rain!!! I truly appreciate his hard work on my OLD as heck ac model!!! Thanks Doug!

Kayla C.

Would not think of calling anyone else. Doug is very professional and engaging, all around good guy. Takes the extra time to explain what he has done and why.

Robert J. S.

Doug is a professional. Responded, moved quick, and solved my problems. Young family guy. Did what right and along the way asked me before making any major decisions. Honest

Alen A.

What a pro. Doug and his team were easy to reach leading up to the appointment. And during, Doug was thorough and careful. And careful not to let the dog and cat out. Also, at the end of the appointment, Doug took me through his process, what he discovered, and gave advice on how to manage the heating system in our old house.

Ian F.

Highly professional, I loved the text reminders and online billing .

Joseph M.

Great response time and knowledgeable on older equipment and options.

Keith W.

Service was fast friendly and reliable.

Frank H.

I have known Doug for about 3 or 4 years now, and he has helped out with heating needs in three properties, with differing systems in each. He always (patiently) explains the options and recommends practical solutions. He has responded on short notice to repair heating systems in rental units, something that is very important to a rental manager. He is honest with his pricing and service: recently he discovered a minor defect in an expensive replacement part as he was about to install it. Rather than saddle me with a potential problem, he took the bad part back to the supplier and returned the next day with a good one. Also, Doug has researched a complicated boiler replacement job for a tight, 3rd floor utility room, and has given me detailed advice on an HVAC system for a new house, even though he himself does not – last I knew, anyway – do new construction. I highly recommend Wilkins Heating and Cooling.

Tony T.

Responsive, good work, good pricing, friendly”

Maurice S.

Doug was very responsive and helpful. He explained the work that needed to be done in a clear and honest manner without trying to sell unneeded work.

James V.

Great service and quick to get to you in an emergency !!!

Milena E.

We’ve only used Wilkins H&C on our heating systems since moving to Ipswich. They are very responsive, professional and fair. We’ve needed no problem-driven/emergency service calls since working with them. They are also very tech savvy on payments and billing, which is a small thing, but it makes for a much better customer experience.

Josh L.

Arrived on time, found a problem and will return to fix it. Recommend a service plan to save money in future.

Ben N.

I highly recommend Wilkins Heating and Cooling. The rep that came to our house (Tom?) was informative and very professional. He did a great job.

Deborah D.

We’ve only used Wilkins H&C on our heating systems since moving to Ipswich. They are very responsive, professional and fair. We’ve needed no problem-driven/emergency service calls since working with them. They are also very tech savvy on payments and billing, which is a small thing, but it makes for a much better customer experience.

Josh L.

Good service responds quickly.

Marlene M.

The person who came to service our furnace was very knowledgeable and fixed the problem that we had. We will be using them again if needed.

Jay S.

Our heating system stopped working on Sunday in the middle of December. Tom from Wilkins Heating and Cooling was at our house within couple of hours. He fixed in about an hour the issue that another company was trying to fix before. We would highly recommended Tom!

Irena M.

I have used Wilkins Heating and Cooling for several years and am very satisfied with the Services I have received. Doug is a very efficient, personable, and…

Jay S.

Doug is awesome! I had an emergency Water Heater situation and I was in a panic. Doug has such a calm way about him which helped me calm down. He was able to walk me through what needed to be done. Came the next day and installed a Water Heater for me. He is knowledgeable, well informed and efficient. Thanks Doug for your help, I really appreciated it!

Deborah C.

They were prompt and professional. They fixed our problem in minutes.

Diane P.T.

Doug’s the best. Great communication and service!

Brian C.

The technician was very courteous and thorough he ran all kind of test and did a lot of work and thoroughly went through it still have a problem though this morning was blowing cool air and the Verna didn’t come on had to reset and finally I got it to come back on hopefully it’s going to be all right I don’t know maybe a thermostat from I don’t know but the protected a lot of work I had to wait like all day but I don’t think it was you you guys fault thank you I hope I’m going to be okay here thank you.

George M.

Incredibly fast service and repair. Thorough job, kept the work area clean, and great commutation. Definitely recommend!

Ben H.

By far the very best service any one could ask for, many of my neighbors also have them install and maintain their a/c,furnaces.hot water heaters, you will be glad you did.

Joe A.

Doug was extremely responsive at 2AM. Took care of everything that was needed. Professional, knowledgeable and has an excellent customer support service. I give him and the organization 5 stars. I will recommend to friends and family. So great to be doing business with some who is so competent. Thank you!

Susan R.

II needed REscue force to come and inspect my airflow on my heating system. They explained the situation to me in a very clear concise way. I will work with them to continue to resolve. Good response for appointments.

Laurie F.S.

These folks were great. They came for routine burner cleaning. On time, very smart, explained things to me. Showed me what might need to be replaced..next year. Didn’t rush and affordable.

Joanne B.

Great experience with Rescue Force Heating and Air. On time and very professional. Highly recommend their services!

P Castonguay

I had some trouble with dryness in my house and Doug installed a humidifier. This allows my house to have humidity pumped through our A/C vents. At first on the initial install, which was over a year ago, Doug used a pipe for drainage which went outside. This was freezing in the cold days causing the water to leak. I asked them about this problem and had them come take a look. Doug said that they shouldnt have set the humidifier up to drain outside, he came out and fixed the issue and re-ran the piping through the drainage of my house. I was really impressed with the way they took responsibility for this and they came out and fixed the problem. He was really nice about this and he did all the work at no charge. This is really the stand up thing to do and now its working perfectly. Doug really knows a lot about heating & cooling so i would definitely recommend their work. Also the office is very responsive and if you call or email them they get back to you. I would recommend using this company for future needs.

Emily L.

Excellent service! Doug is quick to respond and very reliable. We highly recommend him.

Meghan G.

Doug is amazing – professional, responsive and a very hard worker. Highly recommend him! Very reliable.

Jamie W.

I had Rescue Force install a new heating and a/c system in my business office and Doug was top notch with helping me decide what system to use. Mike was the tech that did the installation and he did an amazing job, very clean and the installation looks amazing. highly recommend.

Nathaniel Cousins

Not only is he super friendly, Doug did a remarkable job installing a new heating system in the cramped and awkward space of our older basement. He completed the job in the estimated time and under budget. Months later, when I smelled something “weird” at 6 am on a Sunday, he responded within 30 minutes to check everything out and ensure all was safe and in working order. I couldn’t be happier with the service.

Meghan K.

Lost heat, called and was very pleased with the response time, and both the quality and price of service…..5 stars!

Ellen M.

Professional. Thorough. Courteous. Fixed our oil furnace after hours. Much appreciated.

Glenn C.

This local company is top notch. The customer service so helpful, the techs knowledgeable and efficient. Left my basement cleaner than it was! Highly recommend…you call, they come!

Karen M.

Thank God. Doug is a pro.

John B.

Doug contacted me right away after my first phone call. He was very informative and answered all my questions. He helped me with financing immediately. We scheduled my boiler replacement within a week. The technicians were on time and very professional. One of the technicians was Tom and he was so friendly and informative. He called me when he had questions. I am amazed at how the new boiler looks and works. It’s nice to be toasty warm! I highly recommend this company. Thank you Rescue Force Heating and Air!

Gail O.D.

Just had rescue force come do a maintenance service on our system and found there was a bad expansion tank. Fixed it right away. Tom was very polite and did a wonderful job. Doug has a great team and a wonderful business. Would definitely recommend them to EVERYONE.

Elizabeth W.

Workers are friendly, professional and knowledgeable. Responded in a timely fashion, cleaned up after and reasonably priced.

Nancy R.

We are so pleased with the work Doug Wilkins did for us. His service was smart, fast, and very reasonably priced (with a great payment plan option). We had a furnace and oil tank replaced! Thanks Doug.

Kerry Z.

Responsive, communicative, and thorough. Perfect.

Sally R.S.

Doug and his crew are great to work with – from our experiences with emergency services needed for our central air to regular yearly servicing of our unit we have experienced nothing but prompt professional work. This year we replaced our central air system and working with Doug through the planning process and his crew as they worked in our home was nothing but positive! Highly recommend.

Clarice M.

Easy to reach by phone, that’s the first plus! Organized and professional from the get-go. Tom, who has years of experience under his belt, did a tune up of two AC units, and found a problem with one, showed me each test result on his phone and explained in detail without pressuring me to use this company for the repair–but you can bet I will!

Janet C.



Wish I could give them 10 stars. They installed central AC. Very professional outstanding job. Cleaned up every day, fair price, honored quote no hidden costs, very knowledgeable. Great customer service which is a rare find these days.

Kim H.



Gave me a fair quote for whole house AC install as instructed.

Patrick Z.